Eligibility for Returns

 

  1. Condition of Item: Items must be unused, unwashed, and in their original packaging with tags intact.

  2. Return Window: Requests must be initiated within 15 days of delivery.

 

Non-Returnable Items

 

  1. Intimate apparel such as lingerie.

  2. Customized or personalized products.

  3. Clearance or final sale items.

 

How to Initiate a Return

 

  1. Submit a Request: Email us at support@fellora.com with your order details and reason for return.

  2. Approval: Once approved, you will receive return instructions and a shipping label.

  3. Ship the Item: Pack the item securely and send it back using the provided label.

Refund Process

Refund Process

  1. Inspection: Returned items will be inspected for compliance with our policy.

  2. Refund Timeline: Refunds will be processed within 7-10 business days after inspection.

  3. Refund Method: Refunds will be credited to your original payment method.

 

Exchange Policy

 

Exchanges are allowed for the same product in a different size or color, subject to availability.

 

Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery for a replacement or refund.