At Fellora, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make use of our services.

Information We Collect

  1. Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect your name, email address, phone number, shipping and billing addresses, and payment information.

  2. Non-Personal Information: We may collect details about your visit to our website, such as your IP address, browser type, operating system, and browsing behavior using cookies and similar tracking technologies.

How We Use Your Information

  1. To Fulfill Orders: We use your personal information to process and ship your orders and communicate order status updates.
  2. Customer Support: To respond to your inquiries, provide assistance, and resolve complaints.
  3. Marketing and Promotions: To send you promotional emails, exclusive offers, and updates about new products (you can opt out at any time).
  4. Improve Our Website: We analyze usage patterns to enhance user experience, functionality, and security.

Sharing of Information

  1. Fellora does not sell your personal data. However, we may share your information with:
  2. Service Providers: Third-party vendors like payment processors, shipping companies, and email marketing platforms.
  3. Legal Obligations: If required by law or to protect our rights and property.

Data Security

We implement industry-standard measures, such as encryption and secure servers, to safeguard your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

 

Your Rights

You have the right to access, correct, or delete your personal data. You can also opt out of marketing communications by contacting us at support@fellora.com.