Eligibility for Returns
Condition of Item: Items must be unused, unwashed, and in their original packaging with tags intact.
Return Window: Requests must be initiated within 15 days of delivery.
Non-Returnable Items
Intimate apparel such as lingerie.
Customized or personalized products.
Clearance or final sale items.
How to Initiate a Return
Submit a Request: Email us at Care@fellora.com with your order details and reason for return.
Approval: Once approved, you will receive return instructions and a shipping label.
Ship the Item: Pack the item securely and send it back using the provided label.
Refund Process
Inspection: Returned items will be inspected for compliance with our policy.
Refund Timeline: Refunds will be processed within 7-10 business days after inspection.
Refund Method: Refunds will be credited to your original payment method.
